Section

The Diplomatic Club

Department

Food & Beverage

Qualification

Diploma

Experience

2-3 years professional experience

Skills

  • Fluency in English

Job Description

  • Provide the perfect service experience for every Guest
  • Ensure the Guest feels important and welcome in the restaurant
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table turns
  • Present menu, answer questions and make suggestions regarding food
  • Serve the Guest in an accommodating manner
  • Apply a positive suggestive sales approach to guide Guests
  • Pre-bus tables; maintain table cleanliness, bus tables
  • Looks for ways to avoid waste and limit costs
  • Assist in keeping the restaurant clean and safe
  • Deliver food to any table as needed
  • Must follow all cash handling policies and procedures
  • Report to property on time and in proper uniform

Section

The Diplomatic Club

Department

F&B Department

Qualification

Bachelor’s Degree in Hospitality or related, MBA in Marketing Preferred

Experience

2-5 Years’ experience in Marketing/Social Media/PR

Skills

  • Exceptional creativity and innovation
  • Commercial awareness
  • Numerical & Statistical Efficiency
  • Time Management
  • Accuracy and attention to detail
  • Building and developing relationships.
  • Conflict management.
  • Business Acumen.
  • Communication & Sociability.
  • Supervising People & Team Work.
  • Judgment & Decision Making.
  • Action Oriented & Drive for results.
  • Ability to work under Pressure.
  • General managerial competencies (Planning, delegation, control, administrative management).
  • Managing employee motivation.

Job Description

  • Ensure that the target customers know about the Club, its amenities and services & update the same on a timely basis. Consistently communicate with target audiences and manage customer relationships.
  • Coordinate marketing activities as well as promotions. Negotiate & book relevant Print Advertising, promotions, Exhibitions and secure appropriate & creative content within agreed timelines.
  • Write social media posts online content, press releases, organize promotional events.
  • Generate and execute marketing campaigns across social media platforms such as Facebook, Instagram and Twitter. Assess and report the results of the marketing campaigns.
  • Implement and execute newsletter email campaigns to nurture leads and customers. Update and maintain the reader’s database.
  • Recommend and choose advertisement products, arrange and coordinate photoshoot sessions and models.
  • Ensure to interact with customers of all nationalities to get an idea or knowledge for what they are looking for i.e. about the food, facilities, price, innovations etc.
  • Check that the language descriptions and prices are perfectly matching to the services we are providing. Obtain approval from the respective Department Managers and the Business Development Manager.
  • Liaise with media, printers and publishers as required and managing the production of marketing materials such as leaflets, flyers, posters and newsletters.
  • Maximize visibility at conferences, receptions and exhibitions, including compiling product and literature lists to display or demonstrate.
  • Conduct Market Research to gather information about the target market & customers.
  • Consistently check with competitor’s promotions and prices. Report research results to the Business Development Manager and discuss the necessary actions.
  • Attend exhibitions & product launches, meet new Clients, Suppliers & Media.
  • Review new technologies and keep the company at the forefront of developments in digital marketing.
  • Support every aspect of the Marketing Team inclusive of the Graphic Designer.

Section

The Diplomatic Club

Department

Security Department

Qualification

Bachelors Degree/ Diploma, Fluency in oral & written English

Experience

5-7 Years experience as a Security Guard in Hospitality industry with at least 2 years in a Supervisory Position Preferably from law enforcement background. Preferably local candidate.

Skills

  • Speed & Accuracy
  • Risk Assessment
  • Attention to Detail
  • Self-control & Adaptability
  • Comfortable with flexible work schedule to include evenings, holidays, and extended hours as business dictates.
  • Must be in good health and physical condition.
  • Requires rigorous activity; standing for long periods, walking, bending, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 20lbs.
  • Able to handle staff properly and with no complaints

Job Description

  • Make patrolling on a timely basis and spend quality time to acknowledge and ensure adequate security guard performance, appropriate grooming and review the actual duties performed by personnel. Supervise Security Guards & Shift Leaders and conduct briefing for them.
  • Assist the Security Manager in managing, training and assessing performance of the entire security personnel.
  • Assist in maintaining a close working relation with other department and attend related meeting in the absence of the Security Manager and to participate in providing or receiving constructive criticism with regards to the department in order to improve efficiency and productivity..
  • Respond quickly & efficiently to any complaints that the guests may have and ensure that they have the best possible service.
  • Monitors and controls employees, contractors and undesirables entering and leaving the club. To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Review daily logs, shift reports and incident reports, and pass on to Security Supervisor any unusual occurrences, disciplinary issues, call offs, or missing documentation.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • To assist sick and injured guests and employees, ensuring documentation and disposition of reports.
  • Complete knowledge of fire & safety alarms and evacuation procedures.
  • Administer First Aid/C.P.R as necessary.
  • Investigate theft and property damage reports.
  • Support and uphold all local regulatory laws and standards.
  • Responsible to ensure that all security materials, equipment, vehicles, owned by Club are kept in good operational conditions.
  • Overlook duty roster and conduct departmental orientation for new employees.
  • Attend all training sessions and courses, briefings and meetings as required.
  • Keep Security Manager fully informed of all safety and security-related concerns.

Section

The Diplomatic Club

Department

Kitchen - Pastry

Qualification

Diploma/ College Education in Hotel Management or related preferred, Conversational in English, Preferably Asian nationals.

Experience

2 - 4 Years Culinary Experience

Skills

Fluent in English communication (reading, writing, speaking)

  • Finger, Hand Dexterity & Accuracy
  • Handle Fast Paced Environment
  • Multitasking
  • Attention to Detail
  • Bend and stretch frequently.
  • Lift, balance and carry trays of up to 30 lbs during your shift.
  • Stand, walk and remain on feet for entire shift duration.
  • Ability to work under pressure.

Job Description

  • Measuring ingredients and sizing portions accurately, ensure the arrangement, and food garnish efficiently.
  • Handles the storage of all goods received for his respective section.
  • Keep supervision on junior staff on a timely basis of any undue variance from expected results.
  • Ensures his working station in his section is well organized, equipped and properly maintained.
  • Prepare raw materials according to recipes, quality standards, and food preparation checklist as per the guidance of Chef De Partie/ Demi Chef De Partie.
  • Assist and support Chef de partie in the preparation of different foods such as desserts, pastries, breads and other baked goods.
  • Be able to assist in same day preparation and advance preparation for another station as instructed by the Superior.
  • Speak with others using clear and professional language.
  • Prepare cold foods, Operate ovens, stoves, grills, microwaves and other related equipments.
  • Attends to all briefings and participates in trainings.
  • Assists Chef de Partie in the production and distribution of food item according to requirement.
  • Ensure proper awareness & individual responsibilities of HACCP and Hygiene standards.
  • Manages time effectively, by meeting deadlines on time.
  • Respects the quality levels of production and presentation, cleanliness, sanitation and hygiene.
  • Perform any other duties specified.

Preferably local candidates

Section

The Diplomatic Club

Department

The Diplomatic Club

Qualification

College Education/ Certification or Professional Diploma in Hospitality Administration or related

Experience

1-3 Years working experience in the hospitality industry preferably as a Receptionist

Skills

  • Fluent in English communication (reading, writing, speaking)
  • Business Understanding
  • Managing Relationships
  • Drive and Resilience
  • Managing Resources
  • Caring.
  • Communication.
  • Teamwork.
  • Achieving results.
  • Analysis and solutions.
  • Attention to detail.
  • Customer care.
  • Organization and order.
  • Planning and coordinating.
  • People management

Job Description

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure an excellent customer experience.
  • Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes.
  • Keep up to date with current promotions and pricing for various Club facilities & membership, to provide information to guests on request, while maximizing every sales opportunities.
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Help with the Administration work, mailings assigned to him/ her by the Manager.
  • Greets the guests in a friendly and courteous manner at the entrance of the Club. Ensure that you greet the guest within 30 seconds of arrival. Also ensure that you greet the children first & with the same special attention as adults.
  • Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Supervisor or Manager.
  • Good knowhow on the facilities provided by Club and its daily events, also functions in order to satisfy guest’s inquiries.
  • Deals swiftly, efficiently and sensitively to guest complaints and follow through.
  • Maintains awareness of guest profile through guest history system and welcome the regular guest by their names..
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner.
  • Handling the safety deposit box keys, Log out/in all keys used by offices, outlets and areas.
  • Distribution of newspapers to all concerned.
  • Ensure all restaurant reservations are forwarded on time to outlets.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction.
  • Receive payment from the guest or concerned, by cash or credit card in liaison with Meetings & Events Department..
  • To administer the general petty cash system and float in an accurate manner.
  • Run night Audit, balance, post and report on the front desk.
  • Process requests for VIP lounge operations, timely respond to the concerned, assist the guest efficiently..
  • Keep a general check on the cleanliness of the Reception and Lobby area and report any needs to the Housekeeping Department.
  • Maintains regular and effective liaison between Front Office and all other departments.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Attends the daily briefing.
  • Perform all work-related requests made by the Front Office Supervisor/Shift Leader/Manager, which may or might not be directly in the scope of work.

Preferably Local Candidates and Filipino Nationality.

Section

The Diplomatic Club

Department

Engineering

Qualification

Bachelor’s Degree/ Diploma in Health & Safety and NEBOSH Certified Basic proficiency in MS Office Applications First Aid, Fire & Safety, Quality Management Training certifications

Experience

Preferably 3-5 Year’s experience as an HSE Officer or in a similar position

Skills

  • Fluent in Arabic and English communication (reading, writing, speaking)
  • Relationship management
  • Supplier analysis
  • Document management
  • Document management
  • Data Administration

Job Related Competencies

  • Continuous Improvement & Innovation
  • Work Standards – Quality Focused
  • Technical Capacity
  • Process Excellence

Core Competencies

  • Communication &Sociability
  • Teamwork
  • Ability to work under Pressure
  • Flexibility
  • Orderliness
  • Action-Oriented & Drive for results
  • Interpersonal Skills
  • Problem Solving
  • Judgment
  • Attendance/Punctuality

Job Description

  • To conduct & regularly review risk assessment for all areas in the site & accommodation, implement site specific control measures to minimize hazards.
  • To ensure that the HSE management system is established, implemented and maintained in accordance with ISO 14001 and OHSAS 18001 standards requirements.
  • To provide the Quality Manager with the necessary reports on the HSE management system established within the site & accommodation along with recommendations for improvement.
  • To communicate emergency management plans to address course of actions in case of an emergency.
  • To conduct monthly fire & risk assessment for the building and record an official report with action plan or rectification as on need basis.
  • To report all accidents or injuries that occur to the employees while at work and ensure that any employee who is injured while at work completes and signs the Employee's Report of Work-Related Injury Form. Additionally, prepare the employee form, Accident Witness Statement Form.
  • To assess the hazards of the work area to determine the type of protective equipment needed and to provide training on its use.
  • To monitor / identify relevant changes in HSE / HACCP local regulations and laws and update the internal procedures, policies and forms accordingly.
  • To manage and control all documents (manuals, policies, procedures, logs) related to Environmental Health and Safety measures and HACCP and the corresponding reports.
  • To participate in any Training & Development sessions as recommended by Quality Manager.
  • Perform Other duties as assigned from the Quality Manager.

Preferrably Local Candidates

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

College Education/ Certification or Professional Diploma in Massage/Spa Therapy, Fitness Management or related.

Experience

2-5 Years working experience as a Spa Therapist specialized in Moroccan Bath.

Skills

Job Specific Competencies:

  • Hand & Finger Dexterity
  • Equipment Handling
  • Cognitive Reasoning
  • Acceptable Fitness Standards

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Prior to start of the operations, checks on guest amenities and supplies in the area, to ensure that these are sufficient for the day’s operation.
  • Prepare massage room for the guest, ensuring cleanliness and safety.
  • Co-ordinate with reception regarding bookings and availability.
  • Massage body, using techniques such as kneading, rubbing and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions
  • To replace all towels after each guest and ensure there is adequate stock at all times. 
  • To ensure bathrobes and slippers are available for guests' use. 
  • Ensures that all changing areas and shower facilities within the Spa are kept clean and tidy at all times. 
  • To regularly check on the cleanliness and order of the locker facilities.
  • Promote enthusiastically all classes, activities, treatments & services that are offered in the Recreation department.
  • Effectively inform and educate the guests about specific wellness concerns.
  • To establish good relationship and rapport with the guests and colleagues
  • Promote a fun and relaxing atmosphere for guests.
  • To be honest with the customer giving them an honest opinion on whether you think alternative therapy can be beneficial to them.
  • Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • To be aware of environment hygiene standards as well as maintain the highest standard in personal hygiene.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

College Education/ Certification or Professional Diploma in Massage/Spa Therapy, Fitness Management or related.

Experience

2-5 Years working experience as a Spa Therapist specialized in Moroccan Bath.

Skills

Job Specific Competencies:

  • Hand & Finger Dexterity
  • Equipment Handling
  • Cognitive Reasoning
  • Acceptable Fitness Standards

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Prior to start of the operations, checks on guest amenities and supplies in the area, to ensure that these are sufficient for the day’s operation.
  • Prepare massage room for the guest, ensuring cleanliness and safety.
  • Co-ordinate with reception regarding bookings and availability.
  • Massage body, using techniques such as kneading, rubbing and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions
  • To replace all towels after each guest and ensure there is adequate stock at all times. 
  • To ensure bathrobes and slippers are available for guests' use. 
  • Ensures that all changing areas and shower facilities within the Spa are kept clean and tidy at all times. 
  • To regularly check on the cleanliness and order of the locker facilities.
  • Promote enthusiastically all classes, activities, treatments & services that are offered in the Recreation department.
  • Effectively inform and educate the guests about specific wellness concerns.
  • To establish good relationship and rapport with the guests and colleagues
  • Promote a fun and relaxing atmosphere for guests.
  • To be honest with the customer giving them an honest opinion on whether you think alternative therapy can be beneficial to them.
  • Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • To be aware of environment hygiene standards as well as maintain the highest standard in personal hygiene.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

College Education/ Certification or Professional Diploma in Massage/Spa Therapy, Fitness Management or related.

Experience

2-5 Years working experience as a Spa Therapist specialized in Ayurvedic Massage.

Skills

Job Specific Competencies:

  • Hand & Finger Dexterity
  • Equipment Handling
  • Cognitive Reasoning
  • Acceptable Fitness Standards

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Prior to start of the operations, checks on guest amenities and supplies in the area, to ensure that these are sufficient for the day’s operation.
  • Prepare massage room for the guest, ensuring cleanliness and safety.
  • Co-ordinate with reception regarding bookings and availability.
  • Massage body, using techniques such as kneading, rubbing and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions
  • To replace all towels after each guest and ensure there is adequate stock at all times. 
  • To ensure bathrobes and slippers are available for guests' use. 
  • Ensures that all changing areas and shower facilities within the Spa are kept clean and tidy at all times. 
  • To regularly check on the cleanliness and order of the locker facilities.
  • Promote enthusiastically all classes, activities, treatments & services that are offered in the Recreation department.
  • Effectively inform and educate the guests about specific wellness concerns.
  • To establish good relationship and rapport with the guests and colleagues
  • Promote a fun and relaxing atmosphere for guests.
  • To be honest with the customer giving them an honest opinion on whether you think alternative therapy can be beneficial to them.
  • Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • To be aware of environment hygiene standards as well as maintain the highest standard in personal hygiene.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

Advanced Diploma/Certification/Diploma in Beautician or related Hands-on training during certification course as well as on-the-job training is mandatory

Experience

3 – 5 years working experience in a Beauty Centre/ Spa preferably as a Beautician/Facial therapist

Skills

Physical Requirements:

  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • Ability to perform repetitive tasks with accuracy
  • Ability to communicate effectively in English

Job Specific Competencies:

  • Managing Relationships
  • Managing Resources
  • Manual Dexterity
  • Knowledge of Facial & Skin care

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Greet clients as they step into the facility; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
  • Escort guests to and from treatment rooms. 
  • To arrange workstation, treatment room appropriately and check with guest to ensure guest comfort and safety throughout service.
  • Conducting skin analysis, inquire about contraindications (e.g. allergies, high blood pressure, pregnancy), evaluate condition and advising clients on appropriate skin and facial care.
  • Provide a wide range of facial treatments
  • Removing facial or body hair through waxing or electrolysis.
  • Lash and brow treatments.
  • To be organized with your day-to-day duties, including checking the appointment book regularly.
  • Recording and updating client records upon every visit.
  • Promoting and selling facial and skincare products
  • Give clients useful advice about the products if they seek your opinion.
  • Keep up to date with current promotions and pricing for Recreation facilities & services & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
  • Handles complaints in a polite and professional manner and resolves situations in favor of guests complete satisfaction
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • Must be able to multi-task and prioritize to ensure completion of all tasks in a timely manner.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments
  • Report any incidents, accidents or near misses following incident reporting procedure
  • Perform all work-related requests made by the Recreation Manager, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

High School Education/ Certification or Diploma in Beautician or related

Experience

6 months-1 Year working experience in a Beauty Centre/ Spa preferably as a Nail Technician

Skills

Physical Requirements:

  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • Ability to perform repetitive tasks with accuracy
  • Ability to lift, carry, pull and push up to 25 lbs intermittently throughout a shift
  • Ability to communicate effectively in English

Job Specific Competencies:

  • Managing Relationships
  • Managing Resources
  • Manual Dexterity
  • Knowledge of Nail Care

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Greet clients as they step into the facility; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
  • To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
  • Prepare the work stations, place clean towels & return back the dirty ones to Housekeeping and ensure cleanliness of the entire workstation.
  • Clean & disinfect all the necessary equipments, especially nail and cuticle clippers, files, and brushes.
  • Sanitize Pedicure Tubs after completion of service to each client.
  • To be organized with your day-to-day duties, including checking the appointment book regularly.
  • To assist in all kinds of nail care services and treatments including pedicure & manicure, cuticle trimming ,nail clipping, polishing, paraffin treatments & foot and leg massages,
  • Removing nail polish
  • Exfoliating and removing rough skin from the hands and feet
  • Promoting and selling nail and skincare products
  • Give clients useful advice about the products if they seek your opinion.
  • Keep up to date with current promotions and pricing for Recreation/Sap & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • Must be able to multi-task and prioritize to ensure completion of all tasks in a timely manner.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments
  • Perform all work related requests made by the Recrearion Manager, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

College Education/ Certification or Professional Diploma in Hospitality Administration or related, Hands on experience in PC/Microsoft/POS Proficient in Arabic Language

Experience

1-3 Years working experience in the hospitality industry preferably as a Receptionist.

Skills

Job Specific Competencies:

  • Business Understanding
  • Managing Relationships
  • Drive and Resilience
  • Managing Resources

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Greet clients as they step into the Reception Area; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
  • To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
  • Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes
  • Checks/inspects the Recreation reception area where he/she is assigned and ensure that the area, facilities and equipments are clean, orderly and functional.
  • Schedule appointments and make follow up calls to customers to remind them of their appointments
  • Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Responds to the members’ inquiries on the sports and recreation facilities and services, making sure that the information given is complete, accurate and timely.
  • Prior to the start of operation, requests for items needed by making store requisition and pick up supplies/stationeries from the storeroom.
  • Note down all reservations and appointments, ensuring all the necessary information are requested from the members and recorded.
  • Report any incidents occurring during the operation to the recreation manager.
  • Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Manager
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
  • Ensures all transactions are correspondingly posted in the system for inclusion in the members’ folio.
  • Receive payment from the guest or concerned, by cash or credit card
  • To administer the general petty cash system and float in an accurate manner.
  • Keep records of guest payment/billings for services rendered in the salon & manage roster of the Recreation staffs. Help with the Administration work, mailings assigned to him/ her by the Director of Recreation.
  • At the end of the shift, generates needed sales report as per audit / cash sales together with the sales report. Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

IT

Qualification

Diploma/ Bachelors Degree in Computer Engineering/ IT/ related. Cisco & Microsoft Certified

Experience

2-4 Years experience as a IT Personnel in related industry. Experience in the specifications for printing-related matters

Skills

Job Specific Competencies:

 

  • System Design
  • Troubleshooting & Problem Isolation
  • Technical Management
  • Service Desk Assistance & Team Support
  • Accuracy and attention to detail  

 

Core Competencies:

 

  • Communication &Sociability
  • Supervising People & Team Work 
  • Ability to work under Pressure
  • Flexibility
  • Orderliness
  • Action Oriented & Drive for results
  • Interpersonal Skills
  • Problem Solving
  • Judgment& Decision Making
  • Attendance/Punctuality

Job Description

  • To be able to set up administrator service accounts, maintain system documentation, tune system performance, install system-wide software and allocate storage space.
  • Monitoring, Maintaining & administering all In House Software Programs.
  • Monitoring and troubleshooting windows client computers in the network.
  • Implement new software solutions as required by the business
  • To be responsible to set up & configure the system, email, telephone & network, Departmental network shares, accessibility& control for new hires upon need basis.
  • Administrating and Monitoring Network Devices and performing regular checkups.
  • Installing and Configuring Network Printer and Wireless Printers as per the requirements.
  • Installing and Configuring Workstations according to the user requirement.
  • Install, Configure and test operating systems, applications software and system management tools.
  • Maintain security, backup, and redundancy strategies.
  • Working on the helpdesk and assisting the users with their problems on telephone or face to face.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Programming of POS system.
  • Contacting & Follow up with Ooredoo for additional services.
  • Follow up with suppliers for deliveries & quotes.
  • Perform other related duties incidental to the work described.

Section

The Diplomatic Club

Department

Personnel & General Services

Qualification

Bachelors/ Masters Degree in HR/Training or any related discipline and well versed in MS Office Applications

Experience

Should have 2- 4 years work experience in HR/Training field, preferably within hospitality industry, holds work experience in handling training

Skills

Job Related Competencies:

 

  • Instructional Design
  • Training Delivery
  • Evaluating Learning Impact
  • Managing Learning Programmes
  • Planning & Organizing work resources

 

Core Competencies:

 

  • Building and developing relationships
  • Conflict management
  • Business Acumen
  • Communication &Sociability
  • Supervising People & Team Work 
  • Judgment& Decision Making
  • Action Oriented & Drive for results
  • Ability to work under Pressure
  • General managerial competencies (planning, delegation, control, administrative management)
  • Managing employee motivation

Job Description

  • Plan and execute Training calendar, ensure timely delivery, maintaining the quality & meeting learning outcomes
  • Collaborate with Department managers and other managers to create learning curriculum that meets the needs of each department and their members.
  • Design, develop, and produce training materials (e.g., training modules, facilitator/participant workbooks, manuals, job aids, games & other interventions)
  • To ensure effectiveness of training programme, conducts follow up sessions & review.
  • Evaluate training scores; prepare reports, appropriate documentation & review.
  • Training Feedback analysis & Interpretation
  • Conduct New Hire Orientations & liaises with respective internal department training coordinators to ensure departmental orientation.
  • Verify Cross Trainings, On the Job trainings & Other Functional Trainings that are conducting in the Club
  • Prepare Cost-effective programmes to support & align with the Management’s Employee Development strategies
  • Keep up to date with developments in training by reading relevant journals, attending meetings and relevant courses. Research and develop on the materials required for training.
  • Ensure Maximum Guest Satisfaction by inculcating Excellent Customer Service, Etiquettes & consistent Motivation.
  • To participate in any Training & Development sessions as recommended by senior supervisors.
  • Perform Other Duties as assigned by the Director of Personnel & General services


In case the position you’re looking for is not listed, please send your Cover Letter and CV to hr@dclub.com.qa or please fill the form below.

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