Section

The Diplomatic Club

Department

Men Saloon

Qualification

High School Education/ Certification or Diploma in Beautician or related.

Experience

1-2 Years working experience in a Beauty Centre/ Spa

Skills

To deliver outstanding customer service while providing high quality haircut, beard trim, shampooing and conditioning treatments.  Assist guests and team members as needed in order to keep the Men's Salon work smoothly, accurately & efficiently.

Fluent in English communication (reading, writing, speaking) 

Syrian or Lebanese nationality.

Physical Requirements:

  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • Ability to perform repetitive tasks with accuracy
  • Ability to lift, carry, pull and push up to 25 lbs intermittently throughout a shift
  • Ability to communicate effectively in English

 Job Specific Competencies:

  • Managing Relationships
  • Managing Resources
  • Manual Dexterity
  • Knowledge of Hair Care

 General Competencies:

  • Caring
  • Communication
  • TeamworkAchieving resultsAnalysis and solutionsAttention to detailCustomer careOrganization and orderPlanning and coordinatingPeople management

Job Description

  • Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience. 
  • To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read..
  • Prepare the work stations, place clean towels & return back the dirty ones to Housekeeping and ensure cleanliness of the entire workstation.
  • Clean & disinfect all the necessary equipments, keeping all chemical applicators, color dishes, brushes, etc., clean after each use.
  • To perform haircuts, beard trim shampooing, applying hair treatments or hair colour and ensuring appropriate procedures are followed as per the direction of hair dresser.
  • Examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service.
  • Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens.
  • Check and maintain guests comfort, provide extra towels whenever requested.
  • Keep up to date with current promotions and pricing for Men Saloon & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities.
  • To be knowledgeable about various hair & beauty care products and give clients useful advice about the products if they seek your opinion.
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction.
  • Must be able to multi-task and prioritize to ensure completion of all tasks in a timely manner.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Beauty Center Manager, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Food & Beverage

Qualification

Diploma

Experience

2-3 years professional experience

Skills

  • Fluency in English

Job Description

  • Provide the perfect service experience for every Guest
  • Ensure the Guest feels important and welcome in the restaurant
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table turns
  • Present menu, answer questions and make suggestions regarding food
  • Serve the Guest in an accommodating manner
  • Apply a positive suggestive sales approach to guide Guests
  • Pre-bus tables; maintain table cleanliness, bus tables
  • Looks for ways to avoid waste and limit costs
  • Assist in keeping the restaurant clean and safe
  • Deliver food to any table as needed
  • Must follow all cash handling policies and procedures
  • Report to property on time and in proper uniform

Section

The Diplomatic Club

Department

F&B Department

Qualification

Bachelor’s Degree in Hospitality or related, MBA in Marketing Preferred

Experience

2-5 Years’ experience in Marketing/Social Media/PR

Skills

  • Exceptional creativity and innovation
  • Commercial awareness
  • Numerical & Statistical Efficiency
  • Time Management
  • Accuracy and attention to detail
  • Building and developing relationships.
  • Conflict management.
  • Business Acumen.
  • Communication & Sociability.
  • Supervising People & Team Work.
  • Judgment & Decision Making.
  • Action Oriented & Drive for results.
  • Ability to work under Pressure.
  • General managerial competencies (Planning, delegation, control, administrative management).
  • Managing employee motivation.

Job Description

  • Ensure that the target customers know about the Club, its amenities and services & update the same on a timely basis. Consistently communicate with target audiences and manage customer relationships.
  • Coordinate marketing activities as well as promotions. Negotiate & book relevant Print Advertising, promotions, Exhibitions and secure appropriate & creative content within agreed timelines.
  • Write social media posts online content, press releases, organize promotional events.
  • Generate and execute marketing campaigns across social media platforms such as Facebook, Instagram and Twitter. Assess and report the results of the marketing campaigns.
  • Implement and execute newsletter email campaigns to nurture leads and customers. Update and maintain the reader’s database.
  • Recommend and choose advertisement products, arrange and coordinate photoshoot sessions and models.
  • Ensure to interact with customers of all nationalities to get an idea or knowledge for what they are looking for i.e. about the food, facilities, price, innovations etc.
  • Check that the language descriptions and prices are perfectly matching to the services we are providing. Obtain approval from the respective Department Managers and the Business Development Manager.
  • Liaise with media, printers and publishers as required and managing the production of marketing materials such as leaflets, flyers, posters and newsletters.
  • Maximize visibility at conferences, receptions and exhibitions, including compiling product and literature lists to display or demonstrate.
  • Conduct Market Research to gather information about the target market & customers.
  • Consistently check with competitor’s promotions and prices. Report research results to the Business Development Manager and discuss the necessary actions.
  • Attend exhibitions & product launches, meet new Clients, Suppliers & Media.
  • Review new technologies and keep the company at the forefront of developments in digital marketing.
  • Support every aspect of the Marketing Team inclusive of the Graphic Designer.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

College Education/ Certification or Professional Diploma in Hospitality Administration or related, Hands on experience in PC/Microsoft/POS

Experience

1-3 Years working experience in the hospitality industry preferably as a Receptionist.

Skills

Job Specific Competencies:

  • Business Understanding
  • Managing Relationships
  • Drive and Resilience
  • Managing Resources

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Greet clients as they step into the Reception Area; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
  • To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
  • Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes
  • Checks/inspects the Recreation reception area where he/she is assigned and ensure that the area, facilities and equipments are clean, orderly and functional.
  • Schedule appointments and make follow up calls to customers to remind them of their appointments
  • Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Responds to the members’ inquiries on the sports and recreation facilities and services, making sure that the information given is complete, accurate and timely.
  • Prior to the start of operation, requests for items needed by making store requisition and pick up supplies/stationeries from the storeroom.
  • Note down all reservations and appointments, ensuring all the necessary information are requested from the members and recorded.
  • Report any incidents occurring during the operation to the recreation manager.
  • Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Manager
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
  • Ensures all transactions are correspondingly posted in the system for inclusion in the members’ folio.
  • Receive payment from the guest or concerned, by cash or credit card
  • To administer the general petty cash system and float in an accurate manner.
  • Keep records of guest payment/billings for services rendered in the salon & manage roster of the Recreation staffs. Help with the Administration work, mailings assigned to him/ her by the Director of Recreation.
  • At the end of the shift, generates needed sales report as per audit / cash sales together with the sales report. Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

Section

Facility Management

Department

Contracts & Procurement

Qualification

University Graduate or Secondary Certificate plus a minimum three (3) years of experience in the same position/capacity

Experience

The Team Member must have an expertise in the same or equivalent position preferably from Contracts & Procurement background.

Skills

  1. Must have good oral and communication skills in English and Arabic both verbal and written
  2. Possesses technical writing skills
  3. Well-versed in Excel, Word, Power Point
  4. Well organized and pays keen attention to detail
  5. Results-driven and can work under minimum supervision

Job Description

  1. Understand and identify tender documents to ensure compliance with bid requirements, specifications, scope of work / services and instructions of all aspects of the bid.
  2. Prepare and issue Department and Sub-Department data call and including timelines and monitor timely data gathering.
  3. Edit and proofread bid documents ensuring compliance, completeness and accuracy.
  4. Oversee bid submission process ensuring all electronic and hard copy submissions complete and in accordance with tender instructions.
  5. Understands standard contract terms and conditions, procurement and tendering procedures, supplier monitoring and evaluation and contract monitoring and administration.
  6. Ensure proper documentation, filing and archiving of all Contract and Procurement document.

Section

The Diplomatic Club

Department

Management

Qualification

Bachelor’s in Business Administration or Management

Experience

Minimum of 8-10 years of experience in a similar environment

Skills

  • Ability to read and understand terms of contracts
  • Exceptional analytical and problem solving ability.
  • Good verbal and written communication skills.
  • Ability to give an independent judgment.
  • Exceptionally expert in contract management Conflict Management
  • Update knowledge of new market trends.
  • Proven track report to provide strong leadership
  • In depth knowledge of commercial law.
  • Strong ability to implement contract policies and procedures.
  • Capability to provide solution to solve contractual problems.
  • Ability to draft and analyze complex contractual terms and conditions.
  • Extremely professional attitude.
  • Fluency in English language with good grammar knowledge.

Job Specific Competencies:

  • Relationship management
  • Supplier analysis
  • Document management
  • Data Administration

Job Description

  • Supervising contracts of organization with other organization.
  • Participate in and contribute to the full project lifecycle starting from need identification and delivery.
  • Ensuring compliance with contractual requirements.
  • Preparing contracts strategies and maintaining coordination with information management staff.
  • Support and research current supply and market environment.
  • Providing compulsory maintenance for diverse cost documents and records.
  • Conduct an in?depth analysis of all bids received in response to each Club & DCFM’s Tender, Proposal and Quotation to identify the response that best meets the needs of the user department and is consistent with the terms and conditions of standard procurement policies
  • Design customized tender/contracts proposals.
  • Assist in monitoring of contracts/tender and other procurement methods to enable T&P to provide management reports on contract administration and management.
  • Develop and deliver our annual procurement plan.
  • Organize and conduct any post-tender clarification along with appropriate post-tender negotiation and feedback when necessary.
  • Contribute to the effective management of contractors through carrying out quality monitoring system on a range of contractors, and producing quality monitoring outcome reports.
  • Provide training and development of procurement practice within the team when necessary.
  • Ensure that throughout all procurement processes a clear audit trail of activities is maintained.
  • To operate in line to the policies and procedures set by the other departments of the Club.
  • Working together with others to resolve strategic level problems.
  • Overseeing the implementation of contract and identifying problem areas of contracts.
  • Creating and maintaining contract files and databases.
  • Dealing with all contractual issues.
  • Performs other duties as needed.

Section

The Diplomatic Club

Department

Food & Beverage

Qualification

High School/ Vocational Education and Certificates or Professional Diploma in Hospitality or related

Experience

1-2 Years working experience in a similar position

Skills

Job Specific Competencies:

  • High energy level & Trunk Strength
  • Handle a fast-paced work environment
  • Performing General Physical Activities
  • Handling and Moving Objects

 

General Competencies:

  • Communication & Sociability
  • Teamwork
  • Ability to work under Pressure
  • Flexibility
  • Orderliness
  • Action Oriented & Drive for results
  • Interpersonal Skills
  • Problem Solving
  • Judgment
  • Attendance/Punctuality

Job Description

To maintain the Bar with all supplies and par stock level. To be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. Assist the servers with their beverage orders. Ensure that the Beverages are served as for the set standards in F&B services.

 

Duties and Responsibilities

  • Ensuring to prepare all the Mise en place in order to have the sufficient items for the operation
  • Collecting all the beverage items which is required from the stores
  • Maintaining daily inventory, spoilage reports, expiry dates and un available items in the stock
  • Ensuring to keep the Bar area clean and sufficient glassware available for the daily operation.
  • Ensure to have fresh and properly cut garnish for all the drinks
  • Ensure to keep the bar area clean at all time. Help with the mise-en-place of the station
  • Responsible for reporting to work as scheduled, properly groomed and in uniform
  • Responsible for carrying out instructions as given by the Manager on duty
  • Should have knowledge of all beverage menus, wine lists, drink recipes and garnishes
  • Responsible for maintaining an organized and clean bar area at all times, including set up and breakdown
  • Taking care of all the machines in the bar (coffee machine, blender, cooler, fridges, ice cube machine……) and make sure that they are in good conditions
  • Checks the temperature of all fridges on a daily basis and keeps a written record about it
  • To fulfill requirements of appearance and proper conduct
  • Provide courteous, efficient and professional service. Greet guests by surname when at all possible.  Be able to answer any questions from the guest concerning the menu, our hotel, the other outlets and this outlet
  • Assist fellow employees in their operational duties when and where needed
  • Attend all scheduled departmental meetings
  • Inform the Manager on Duty of any guest complaints, guest dissatisfaction or other disagreements with a guest no matter how small the complaint may see
  • Will be responsible for completing all assignments and projects by the management and meeting our standards
  • Daily report for non available items
  • Working hours, in according with duty roster issued by the restaurant head. he is expected in exception cases to support the department by extending his duty hours
  • Comply with all health, safety and hygiene standards and policies
  • Setting Standard recipes & following the standards


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