Section

The Diplomatic Club

Department

Men Saloon

Qualification

High School Education/ Certification or Diploma in Beautician or related.

Experience

1-2 Years working experience in a Beauty Centre/ Spa

Skills

To deliver outstanding customer service while providing high quality haircut, beard trim, shampooing and conditioning treatments.  Assist guests and team members as needed in order to keep the Men's Salon work smoothly, accurately & efficiently.

Fluent in English communication (reading, writing, speaking) 

Syrian or Lebanese nationality.

Physical Requirements:

  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • Ability to perform repetitive tasks with accuracy
  • Ability to lift, carry, pull and push up to 25 lbs intermittently throughout a shift
  • Ability to communicate effectively in English

 Job Specific Competencies:

  • Managing Relationships
  • Managing Resources
  • Manual Dexterity
  • Knowledge of Hair Care

 General Competencies:

  • Caring
  • Communication
  • TeamworkAchieving resultsAnalysis and solutionsAttention to detailCustomer careOrganization and orderPlanning and coordinatingPeople management

Job Description

  • Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience. 
  • To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read..
  • Prepare the work stations, place clean towels & return back the dirty ones to Housekeeping and ensure cleanliness of the entire workstation.
  • Clean & disinfect all the necessary equipments, keeping all chemical applicators, color dishes, brushes, etc., clean after each use.
  • To perform haircuts, beard trim shampooing, applying hair treatments or hair colour and ensuring appropriate procedures are followed as per the direction of hair dresser.
  • Examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service.
  • Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens.
  • Check and maintain guests comfort, provide extra towels whenever requested.
  • Keep up to date with current promotions and pricing for Men Saloon & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities.
  • To be knowledgeable about various hair & beauty care products and give clients useful advice about the products if they seek your opinion.
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction.
  • Must be able to multi-task and prioritize to ensure completion of all tasks in a timely manner.
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Beauty Center Manager, which may or might not be directly in the scope of work.

Section

The Diplomatic Club

Department

Food & Beverage

Qualification

Diploma

Experience

2-3 years professional experience

Skills

  • Fluency in English

Job Description

  • Provide the perfect service experience for every Guest
  • Ensure the Guest feels important and welcome in the restaurant
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table turns
  • Present menu, answer questions and make suggestions regarding food
  • Serve the Guest in an accommodating manner
  • Apply a positive suggestive sales approach to guide Guests
  • Pre-bus tables; maintain table cleanliness, bus tables
  • Looks for ways to avoid waste and limit costs
  • Assist in keeping the restaurant clean and safe
  • Deliver food to any table as needed
  • Must follow all cash handling policies and procedures
  • Report to property on time and in proper uniform

Section

The Diplomatic Club

Department

F&B Department

Qualification

Bachelor’s Degree in Hospitality or related, MBA in Marketing Preferred

Experience

2-5 Years’ experience in Marketing/Social Media/PR

Skills

  • Exceptional creativity and innovation
  • Commercial awareness
  • Numerical & Statistical Efficiency
  • Time Management
  • Accuracy and attention to detail
  • Building and developing relationships.
  • Conflict management.
  • Business Acumen.
  • Communication & Sociability.
  • Supervising People & Team Work.
  • Judgment & Decision Making.
  • Action Oriented & Drive for results.
  • Ability to work under Pressure.
  • General managerial competencies (Planning, delegation, control, administrative management).
  • Managing employee motivation.

Job Description

  • Ensure that the target customers know about the Club, its amenities and services & update the same on a timely basis. Consistently communicate with target audiences and manage customer relationships.
  • Coordinate marketing activities as well as promotions. Negotiate & book relevant Print Advertising, promotions, Exhibitions and secure appropriate & creative content within agreed timelines.
  • Write social media posts online content, press releases, organize promotional events.
  • Generate and execute marketing campaigns across social media platforms such as Facebook, Instagram and Twitter. Assess and report the results of the marketing campaigns.
  • Implement and execute newsletter email campaigns to nurture leads and customers. Update and maintain the reader’s database.
  • Recommend and choose advertisement products, arrange and coordinate photoshoot sessions and models.
  • Ensure to interact with customers of all nationalities to get an idea or knowledge for what they are looking for i.e. about the food, facilities, price, innovations etc.
  • Check that the language descriptions and prices are perfectly matching to the services we are providing. Obtain approval from the respective Department Managers and the Business Development Manager.
  • Liaise with media, printers and publishers as required and managing the production of marketing materials such as leaflets, flyers, posters and newsletters.
  • Maximize visibility at conferences, receptions and exhibitions, including compiling product and literature lists to display or demonstrate.
  • Conduct Market Research to gather information about the target market & customers.
  • Consistently check with competitor’s promotions and prices. Report research results to the Business Development Manager and discuss the necessary actions.
  • Attend exhibitions & product launches, meet new Clients, Suppliers & Media.
  • Review new technologies and keep the company at the forefront of developments in digital marketing.
  • Support every aspect of the Marketing Team inclusive of the Graphic Designer.

Section

The Diplomatic Club

Department

Spa & Recreation

Qualification

College Education/ Certification or Professional Diploma in Hospitality Administration or related, Hands on experience in PC/Microsoft/POS

Experience

1-3 Years working experience in the hospitality industry preferably as a Receptionist.

Skills

Job Specific Competencies:

  • Business Understanding
  • Managing Relationships
  • Drive and Resilience
  • Managing Resources

General Competencies:

  • Caring
  • Communication
  • Team work
  • Achieving results
  • Analysis and solutions
  • Attention to detail
  • Customer care
  • Organization and order
  • Planning and coordinating
  • People management

Job Description

  • Greet clients as they step into the Reception Area; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
  • To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
  • Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes
  • Checks/inspects the Recreation reception area where he/she is assigned and ensure that the area, facilities and equipments are clean, orderly and functional.
  • Schedule appointments and make follow up calls to customers to remind them of their appointments
  • Keep up to date with current promotions and pricing for Recreation & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
  • Responds to the members’ inquiries on the sports and recreation facilities and services, making sure that the information given is complete, accurate and timely.
  • Prior to the start of operation, requests for items needed by making store requisition and pick up supplies/stationeries from the storeroom.
  • Note down all reservations and appointments, ensuring all the necessary information are requested from the members and recorded.
  • Report any incidents occurring during the operation to the recreation manager.
  • Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Manager
  • Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
  • Ensures all transactions are correspondingly posted in the system for inclusion in the members’ folio.
  • Receive payment from the guest or concerned, by cash or credit card
  • To administer the general petty cash system and float in an accurate manner.
  • Keep records of guest payment/billings for services rendered in the salon & manage roster of the Recreation staffs. Help with the Administration work, mailings assigned to him/ her by the Director of Recreation.
  • At the end of the shift, generates needed sales report as per audit / cash sales together with the sales report. Immediately reports and turn over lost and found item to lost & found office, following required procedures at all times.
  • Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
  • To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
  • Perform all work related requests made by the Director of Recreation, which may or might not be directly in the scope of work.

Section

Facility Management

Department

Contracts & Procurement

Qualification

University Graduate or Secondary Certificate plus a minimum three (3) years of experience in the same position/capacity

Experience

The Team Member must have an expertise in the same or equivalent position preferably from Contracts & Procurement background.

Skills

  1. Must have good oral and communication skills in English and Arabic both verbal and written
  2. Possesses technical writing skills
  3. Well-versed in Excel, Word, Power Point
  4. Well organized and pays keen attention to detail
  5. Results-driven and can work under minimum supervision

Job Description

  1. Understand and identify tender documents to ensure compliance with bid requirements, specifications, scope of work / services and instructions of all aspects of the bid.
  2. Prepare and issue Department and Sub-Department data call and including timelines and monitor timely data gathering.
  3. Edit and proofread bid documents ensuring compliance, completeness and accuracy.
  4. Oversee bid submission process ensuring all electronic and hard copy submissions complete and in accordance with tender instructions.
  5. Understands standard contract terms and conditions, procurement and tendering procedures, supplier monitoring and evaluation and contract monitoring and administration.
  6. Ensure proper documentation, filing and archiving of all Contract and Procurement document.


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