Bachelor’s in Business Administration or Management
Minimum of 2-3 years of experience in a similar environment
Fluent in Arabic and English communication (reading, writing, speaking)
Compile and monitor product and service sourcing plans, manage supplier relationships and business processes
Participate in and contribute to the full project lifecycle starting from need identification and delivery.
Identify and qualify new suppliers in the market for routine and non-routine products required.
Monitor record and update key vendor relationship and partnership.
Support and research current supply and market environment to create historical data for management information systems requirement.
Maintain historical data of the organization’s tender and procurement awards and implementation for management information systems requirement.
Collate and prepare documents, data and information required for tender issuance and acquisition including tender documents and appendices.
Conduct an in‐depth analysis of all bids received in response to each Tender, Proposal and Quotation to identify the response that best meets the needs of the user department and is consistent with the terms and conditions of standard procurement policies.
Design and prepare customized tender proposals.
Performs translation of documents as required or necessary.
Assist in monitoring of contracts/tender and other procurement methods to enable T&P to provide management reports on contract administration and management.
Develop and deliver our annual procurement plan.
Organize and conduct any post-tender clarification along with appropriate post-tender negotiation and feedback when necessary.
Contribute to the effective management of contractors through carrying out quality monitoring system on a range of contractors, and producing quality monitoring outcome reports.
Provide training and development of procurement practice within the team when necessary.
Ensure that throughout all procurement processes a clear audit trail of activities is maintained.
Strong dispute management skills
To operate in line to the policies and procedures set by the other departments of the Club.
College Education/ Certification or Professional Diploma in Hospitality Administration or related
1-3 Years working experience in the hospitality industry preferably as a Receptionist.
Fluent in English communication (reading, writing, speaking)
Job Specific Competencies
Drive and Resilience
Analysis and solutions.
Attention to detail.
Organization and order.
Planning and coordinating.
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure an excellent customer experience.
Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes.
Keep up to date with current promotions and pricing for various Club facilities & membership, to provide information to guests on request, while maximizing every sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Help with the Administration work, mailings assigned to him/ her by the Manager.
Greets the guests in a friendly and courteous manner at the entrance of the Club. Ensure that you greet the guest within 30 seconds of arrival. Also ensure that you greet the children first & with the same special attention as adults.
Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Supervisor or Manager.
Good knowhow on the facilities provided by Club and its daily events, also functions in order to satisfy guest’s inquiries.
Deals swiftly, efficiently and sensitively to guest complaints and follow through.
Maintains awareness of guest profile through guest history system and welcome the regular guest by their names..
Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner.
Handling the safety deposit box keys, Log out/in all keys used by offices, outlets and areas.
Distribution of newspapers to all concerned.
Ensure all restaurant reservations are forwarded on time to outlets.
Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction.
Receive payment from the guest or concerned, by cash or credit card in liaison with Meetings & Events Department..
To administer the general petty cash system and float in an accurate manner.
Run night Audit, balance, post and report on the front desk.
Process requests for VIP lounge operations, timely respond to the concerned, assist the guest efficiently..
Keep a general check on the cleanliness of the Reception and Lobby area and report any needs to the Housekeeping Department.
Maintains regular and effective liaison between Front Office and all other departments.
To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
Attends the daily briefing.
Perform all work related requests made by the Front Office Supervisor/Shift Leader/Manager, which may or might not be directly in the scope of work.